Leveraging customer engagement data can help you make the right decisions to drive your business toward profitability and growth. The trick is knowing how to store and manage the data in ways that are advantageous to your team. The best possible repository for your data is a decent CRM system. But that’s only the start of the process to make the most out of all your hard-won data. Only when your CRM system is fully aligned with your entire MarTech stack can you have any confidence in having a “single […]
SMS text messaging has been around for more than 30 years. It was a native application on mobile phones long before anyone had heard of the smartphone. Despite the transition to more sophisticated messaging systems like Messenger, WhatsApp, and Snapchat, SMS remains an essential feature on our mobile devices. There are many reasons why SMS is still such a popular technology. The simple nature of text messaging means that SMS messages can be sent and received on any device, including feature phones (sometimes, somewhat unfairly, referred to as dumb phones), […]
I’m going to start this article with a gentle warning. Artificial Intelligence (AI) is a tool that can help you become a more efficient and successful marketer. You can use AI to inform your marketing strategy and take some of the heavy lifting out of your activities, but remember, the buck stops with you. AI is not a “magic marketing button” that you can hit to suddenly automate everything you do. So when deploying AI, you’ll need to carefully consider those marketing objectives and double-check everything it produces to ensure […]
This month’s emfluence Marketing Platform updates include journey stage reporting, new save options for QR codes, Query References on custom fields, and more. See what our community has asked for and what we built: Journey Reporting DC Asks: Can you provide a way for us to set a journey stage on a contact? Using one of your custom fields, you can now add values for Journey Reporting. Create a text field, check the box to enable Journey Reporting, and add one or more stages as picklist values. Journey Reporting can […]
Text messaging is a popular means of communication and over the years it has become an effective way for brands to reach their audiences. Short Message Service (SMS) and Multimedia Messaging Service (MMS) have become essential to businesses of all kinds. However, with the arrival of artificial intelligence, these traditional methods of communication are being enhanced, transforming into an innovative and efficient way to engage customers and drive sales. What are SMS and MMS? Before diving into the ways AI can push us towards higher goals, let’s define SMS and […]
