Customer Relationship Management Strategies That Will Drive Your Business Forward

Your Customer Relationship Management (CRM) system is the beating heart of your business. With every step of prospect and customer engagement recorded in your CRM, you should never be more than a few clicks away from the intelligence you need to make strategic decisions.  But your CRM is only as good as the information you feed it and the decisions you make about how to use that data. To make the best use of your CRM, you need a carefully defined and precisely executed CRM strategy.  What is a Customer […]

What’s New: QR Codes, Copying Groups, Tagging and More

This month’s emfluence Marketing Platform updates include a QR code generator, query references for custom fields, the ability to copy groups, and more. See what our community has asked for and what we built: QR Code Generator TF Asks: Can you add QR codes to the emfluence Platform? You can now create QR Codes and save them as images in the emfluence Marketing Platform. Learn how to get started here. Query References GB Asks: Can you make it easier to see what queries custom fields are tied to in emfluence? When […]

Identifying the Right CRM Software for Your Insurance Agency or Brokerage

Insurance is a funny old business. It’s one of those financial products everybody needs but hopes they’ll never have to use.   As an insurance agent or broker, you know that the only time most of your clients think about their insurance is when their policies are due for renewal, or when the worst happens and they need it to cover their losses. You’ll also know that a considerable part of your job is reminding your clients that their renewals are due—because there is no insurance policy for a lapsed insurance […]

Customer Journey Mapping for Better Email Marketing Campaigns

The importance of understanding your customers is a top priority for email marketing. Customer journey maps are useful tools that help marketers understand what the customer goes through. This is a visualization that encompasses the entire lifecycle of a customer’s relationship with a brand from exposure to post-purchase interactions. We’ll dive into the world of customer journey maps and how to utilize them to refine your email strategies.   Why Are Customer Journey Maps Important? There are several benefits to customer journey maps that can directly impact the success of email […]

What’s New: List Cleanse Updates, Email Day of the Week Reporting, ChatGPT, and More

This month’s emfluence Marketing Platform updates include updates to the new List Cleanse feature, an Email Day of the Week report, the rollout of ChatGPT to all users, and more. See what our community has asked for and what we built: List Cleanse Updates After noticing some clients forgetting to take action on their cleanse results, emfluence has made some changes to list cleanses. Going forward, anything returned in the Bad category (which includes undeliverable addresses and potentially dangerous blacklisted addresses) will now be held automatically for you. We still […]


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