Modern public agencies don’t have the luxury of slow, opaque communication. Constituents expect clear updates, timely alerts, and straight answers, and when they don’t get them, trust erodes fast. Email remains one of the most effective channels for delivering transparent, direct communication at scale, but many agencies still underuse it or rely on outdated tools that can’t keep up. When email is done well, it becomes more than a broadcast tool. It supports accountability, reinforces public trust, and gives agencies a reliable way to share policies, decisions, deadlines, and community updates with clarity and consistency. Why Email Matters for Transparency and […]
Salesforce marketers know they’re sitting on a goldmine of customer data but using it for campaigns can feel impossible. Too many fields, inconsistent data entry, and platforms that make segmentation overly complex all get in the way. The result? Generic messaging, missed opportunities for personalization, and marketing campaigns that don’t reflect the depth of your CRM. The emfluence Marketing Platform makes Salesforce data practical. With support for up to 250 custom fields, emfluence gives marketers the power to sync the data points that matter most, build smarter segments, and create […]
This month’s emfluence Marketing Platform updates include the implementation of two-factor authentication (2FA), a single sign-on (SSO) option via Okta, improvements to our Dynamics integration, and more. See what our community has asked for and what we built: Reports LS Asks: Can you make the Domain report downloadable as a PDF? On the Summary page of a sent email, you can now download the list as a PDF in addition to the existing Domain report spreadsheet. API BC Asks: Can you allow us to search by emailID for Activities data […]
Coordinating SMS and email gives your campaigns more reach, better timing, and higher response rates. Working across both channels increases visibility and ensures your marketing reaches customers where they’re most likely to engage. In this guide, you’ll learn exactly how to combine SMS and email for maximum engagement, which campaigns benefit most, and how to manage everything efficiently from one platform. What Are the Benefits of a Multi-Channel Approach? A multi-channel approach uses both SMS and email to reach your customers. This strategy helps your business connect with more people, […]
If you’ve ever tried to build automation inside a heavy marketing platform, you know the pain: endless setup, complicated workflows, and months of work before you can show results. That’s not what Salesforce marketers need. You need quick wins—campaigns that prove value right away, help sales teams follow up smarter, and show leadership that marketing drives pipeline. That’s exactly what the emfluence + Salesforce integration delivers. By connecting your CRM data directly to the emfluence Marketing Platform, you can launch practical automation plays in days, not weeks. Here are seven […]
