Text DEMO to learn more. Reply YES to confirm. Text EVENT to get the registration link. Reply 1 for Product A or 2 for Product B. SMS keywords look simple because, from the customer’s perspective, they are. Someone sends a word or short response. Something happens. But what happens next is where SMS keyword campaigns get much more interesting. Instead of treating a keyword as nothing more than a way to send an automated reply, marketers can use that response as a signal of intent. It can trigger another message, update what you know about the contact, place someone into a relevant audience, or become […]
UTM parameters are supposed to make your marketing data more useful. They tell your analytics platform where traffic came from, how someone reached your site, and which campaign or piece of content drove the visit. That information can help marketers compare channels, evaluate campaigns, and make better decisions about where to invest. At least, that’s how it’s supposed to work. In practice, UTM tracking can get messy quickly. None of these mistakes seems particularly serious on its own. Together, they can turn your campaign reporting into a collection of fragmented, misleading, or downright unusable data. The […]
Organizations invest significant time and resources collecting customer data. From lead sources and purchase history to product interests and event attendance, today’s CRM systems contain a wealth of information about prospects and customers. Yet many marketing teams only use a small fraction of that data when planning campaigns. Instead of leveraging CRM data to personalize communications, automate customer journeys, or improve segmentation, they rely on the same email lists and one-size-fits-all messaging they’ve used for years. The result is missed opportunities. When marketing automation and CRM data work together, marketers can create more relevant experiences, improve engagement, strengthen relationships, and […]
If you’ve ever asked whether SMS marketing is better than email marketing, you’re asking the wrong question. The most effective marketing teams don’t choose one channel over the other. They choose the channel that best fits the message, the audience, and the moment. Email and SMS each play an important role in a successful marketing strategy, but they were designed to accomplish different things. Email gives marketers the space to educate, build relationships, and tell a story. SMS delivers short, timely messages that encourage immediate action. Understanding those strengths is the key to creating a better customer experience. Rather than thinking about […]
A patient’s relationship with a healthcare organization doesn’t begin in the exam room, and it doesn’t end when they leave. Every interaction shapes the patient experience. From scheduling an appointment and completing paperwork to receiving follow-up care, educational resources, and wellness reminders, every communication influences how patients perceive your organization and how connected they feel to their care. Today’s patients also have higher expectations than ever before. They want timely updates, convenient access to information, and communications that reflect their needs without overwhelming them. A generic reminder or monthly newsletter is no longer enough to build meaningful relationships. […]
