AI is suddenly everywhere in marketing conversations. It shows up in boardroom discussions, vendor demos, and strategy decks. Predictive insights. Smarter targeting. Faster decisions. Less manual work. But beneath the excitement, many marketing teams are running into an uncomfortable truth: AI doesn’t magically make marketing smarter. It only works as well as the data it’s given. And for a lot of teams, that data isn’t ready which is why AI changes the conversation so quickly. AI Raises the Stakes, Not Just the Speed AI doesn’t just promise efficiency. It raises expectations. Leadership expects clearer insight into pipeline and performance. Sales expects better prioritization. […]
This month’s release leans into the details that slow teams down and clears them out. From faster landing page performance and more flexible survey integrations to added context in proof emails and expanded AI capabilities, these updates are all about removing friction from everyday work. Many of these changes come directly from user requests, along with a few foundational updates that set the stage for what’s coming next. Proof Email Notes AJ Asks: Can you add a notes box to the top of proof emails? Similar to approval emails, you […]
CRM data rarely breaks all at once. It erodes slowly—fields go untouched, and information becomes outdated. While records look complete on the surface, they no longer reflect reality. As a result, marketing teams stop trusting the data they rely on every day. Progressive capture addresses this problem at the source. Not by collecting more data, but by collecting the right data over time. A Real-World Example Imagine a first-time website visitor signing up for a newsletter or promotional offer. They’re asked for just the basics: name and email. Later, they return to download a resource, enter a giveaway, or […]
SMS is one of the most effective channels marketers have, and one of the easiest to misuse. Yes, open rates are high, and response times are fast. But without CRM context, SMS can shift quickly from helpful to intrusive. When every text is treated as urgent, nothing feels important. In a CRM-driven customer journey, SMS has a specific job. The value isn’t the channel itself; it’s when and why the message is sent. SMS Is an Accelerant, Not the Foundation Email does the heavy lifting in most customer journeys. It provides space for explanation, education, and storytelling. SMS works differently. SMS is […]
Public sector organizations communicate with a broad and diverse audience—residents, business owners, students, caregivers, vendors, and community partners. Each group interacts with government services differently, yet many agencies still rely on broad, one-size-fits-all messaging to keep everyone informed. The result is familiar: important messages get missed, inboxes feel crowded, and constituents disengage. Not because the information isn’t valuable, but because it isn’t relevant to them at that moment. Understanding constituent communication preferences isn’t about sending more messages or adopting the latest channel. It’s about delivering the right information, in the right way, with respect for how people want to engage. Communication Preferences Go Beyond Channel Choice […]
