A well-maintained Customer Relationship Management (CRM) system is a beautiful thing. It’s the one place you, or anyone else in your organization, can expect to see a 360-degree view of your customer interactions, sales performance, and marketing insights that help improve engagement, boost sales, and make more informed decisions. Essentially, it’s the digital brain of your business. When something is as important as your CRM, it needs looking after.  Unfortunately, we don’t always take the best care of our CRM systems. This can result in lost opportunities, poor customer experiences, […]

Marketing automation technology, much like email marketing before it, has long been central to the essential task of sending the right message to the right person at the right time. This used to involve relatively simple workflows that typically triggered ‘batch and blast’ campaigns based on previous engagements. However, the potential of marketing automation, especially platforms like emfluence, goes far beyond this. It’s not just about sending the right message at the right time, but about creating and sending marketing campaigns that are more personalized and effective than ever before.  […]

When it comes to email marketing, one of the most critical decisions you’ll make is choosing the sender’s name. This seemingly small detail can significantly impact your open rates, click-through rates, and overall campaign success. But who should your email marketing be from? The answer isn’t as straightforward as you might think.  The Psychology Behind the Sender Name The sender name is the first thing your recipients see, even before they read the subject line. It sets the tone for your entire message and can influence whether your email is […]

At emfluence, we always highlight the importance of sending the right message to the right person at the right time. This “one-to-one, and then some” marketing strategy, as opposed to the “one-to-many” approach of old, is only possible at scale thanks to the availability of sophisticated marketing automation software like the emfluence Marketing Platform. While many different businesses will benefit from this approach, it is essential in the healthcare industry.  While healthcare marketers can segment their patients or clients into different groups like any other marketer, due to the highly […]

I’m going to start this article with a gentle warning. Artificial Intelligence (AI) is a tool that can help you become a more efficient and successful marketer. You can use AI to inform your marketing strategy and take some of the heavy lifting out of your activities, but remember, the buck stops with you. AI is not a “magic marketing button” that you can hit to suddenly automate everything you do. So when deploying AI, you’ll need to carefully consider those marketing objectives and double-check everything it produces to ensure […]