Public sector teams are expected to communicate quickly and consistently, but the reality is that most operate with limited staff and aging systems. Important updates take too long to send. Manual processes slow everything down. The result is public communication that feels reactive instead of reliable. And because most teams rely heavily on email, SMS alerts, and social posts to reach residents, those delays quickly become highly visible. Marketing automation changes that by removing unnecessary steps and creating predictable, repeatable processes. It centralizes communication across email, SMS, and social, so every channel stays aligned and up to […]
Triggered email campaigns don’t have to be complicated to be effective. You probably already have your welcome email, abandoned cart reminder, and maybe even a birthday message on autopilot. That’s great. But if you stop there, you’re only scratching the surface of what simple triggered emails can really do for your brand. The truth is, while marketers obsess over the latest trends in AI and social media, the real ROI is still hiding in your inbox, specifically in the automated campaigns you’re not sending. At emfluence, we believe in working […]
Marketing in banking has shifted from a support role to a strategic driver of the bank’s vision. Beyond brand and customer engagement, marketing now helps shape the enterprise narrative, ensuring relevance and loyalty in a digital, customer-centric, and highly competitive market. Marketing’s Strategic Contribution to Banking Enterprise Strategy Marketing teams are integral to shaping and executing enterprise strategy in the modern banking industry. In these new financial markets, they act as strategic and executional drivers, ensuring top-level priorities are clearly defined, effectively communicated and successfully implemented across the organization. Here […]
Not so long ago, banks didn’t have to worry so much about customer acquisition and retention. People opened accounts at their local branch, often based on their parent’s recommendation, and stayed with them for life. This multi-generational relationship was good business, and as such, marketing a bank’s services was reasonably straightforward. Is it safe? Is it friendly? Does the manager know my name? Yes, yes, yes! The money rolled in. But banking has changed. Traditional banks are no longer just competing with their Mainstreet rivals. Banks are now challenged by […]
The role of the Chief Marketing Officer (CMO) in the banking industry has changed dramatically in recent years as their presence has become more prominent in the C-Suite. Traditionally, CMOs focused on brand awareness, advertising, and public relations, relying on intuition and limited metrics. Their role was tactical, centered on traditional media, and operated in silos with minimal strategic influence. Today, CMOs have transcended their traditional roles and emerged as strategic leaders. They harness the power of data, analytics, and digital tools to drive customer-centric marketing. Their influence extends beyond […]
