Automated Workflows have new options for targeted emails in the emfluence Marketing Platform. Say hello to Workflow Decisions!


As you build out your automated email campaigns, you can now add the option to split your contacts into new email groups based on actions (or inactions) taken by the recipient. These options can be based on clicks (or no clicks), views (or no views), or custom decisions matching a query.


With this addition, you can create complex automated email campaigns that lead to desired actions or nurture contacts based on where they are in the engagement cycle with your brand. In short, you could build a campaign starting from a single group that pushes an offer to people who don’t engage with your first email and a different offer to people who do engage.


Have a look at the new workflows in action:



Decisions Based on Email Views

Email View Decisions will allow you to send contacts in one of two directions: Did View and Did Not View. This allows you to experiment with different subject lines for the non-viewers as you attempt to get them engaged.



Decisions Based on Clicks

Using Email Click Decisions in your workflow, you can branch your contacts into different campaigns based on what they click on (or don’t click on) in a given email. In this case, you can select which links send contacts where, like so:


One important note: When choosing specific links, you may wish to choose “Link Starts With” as your qualifier rather than “Link Equals” because of data that could get appended to the end of your link via Google Analytics, a website redirect, or Personalized URLs.


Decisions Based on Custom Queries

If you’re in the market for a truly custom workflow, you can branch your contacts based on custom decisions that match a given query. Let’s say you want to send your “preferred” customers one group of emails and your other customers a different email cycle. You could select a query like so:


In this example, everyone whose Custom Field #65 is equal to “Preferred” will get the “Preferred Customers #1” email. Those who have any other entry (or whose Custom Field #39 is blank) will proceed down the opposite branch and receive the Standard Customers #1 email. As with other queries created in Query Builder, your query may include multiple criteria (ex: Custom #65 Equals Preferred AND First Name Equals David).


Want to build an automated workflow with all three types of decisions? Go for it!


Contact Activities Endpoint

If you’re using our API to connect to your CRM system, we’ve made an update that makes syncing to email activities even easier. We now offer a single endpoint to collect email sends, opens, and clicks. You can learn more here.


If you’re an existing emfluence Marketing Platform client, you can learn more about integrating these decisions into your workflows on our help site here. Otherwise, reach out for a demo and we’ll get you started!

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